Help Sell My House Quickly provides a regulated service to clients. However, we are not too complacent and we acknowledge that as we are all human mistakes can happen.
As we are regulated by the Property Ombudsman, we operate a Complaints Process which is in accordance with our regulatory provisions and also in accordance with our own morals, ethics and standards.
We do feel that if there is any need for our clients to make a complaint then we have failed.
Help Sell My House Quickly Complaints Procedure
As we’ve mentioned there will inevitably be times where mistakes occur. We acknowledge that we are in the business of providing Quick House Sale provisions to clients.
Although we have set procedures in place to deal with this, Help Sell My House Quickly never ignore a complaint. Should you ever feel that one of our employees have made a mistake, or you feel that something is not reasonable then please let us know.
How to make A Complaint
If you ever feel the need to make a complaint, the address for correspondence is:-
Mrs Nadia Lekov
49 Cedar Road
Watford
Hertfordshire
WD19 4QP
You may feel that you have already made a complaint verbally to a representative at Help Sell My House Quickly. However you will still need to issue your complaint in writing.
Once we receive your written complaint, we will contact you within 7 working days. The Case manager at Help Sell My House Quickly will present their understanding of the complaint and provide our findings and ask you for further clarification or comment.
Within 21 days of receipt of your initial write complaint to us, we will clearly state the conclusion to our investigations and confirm to you what actions (if any) have been taken.
Should you not be happy with the conclusion, or at the way your complaint has been handled then you are completely entitled to take this further through the following Redress Scheme:-
The property Ombudsman
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel: 01722 333 306
www.ombudsman-services.org
We offer a free valuation for your property, with no obligation. Get an affordable quotation from Help Sell My House Fast that is worth it!
The Adviceguide website is the main public information service of Citizen Advice, providing people with round-the-clock access to CAB information on their rights
The official online resource for the UK Ombudsman Scheme for Estate Agents, Includes a searchable database of member estate agents
The Competition And Markets Authority promote for the benefit of consumers, both within and outside the UK
Help Sell My House Quickly specialise in buying properties quickly for cash. We buy houses, flats, and land, and property portfolios and we are experts at purchasing properties and solving any problems you may have quickly and efficiently. We also have a network of cash buyers so we may be able to help with any property you may have across the UK.
